FAQ & Help Center

Delivery times vary depending on the specific medication and your location. Most standard deliveries arrive within 7-14 business days, while some medications may take 1-4 weeks. We also offer expedited delivery options for urgent prescriptions, which can arrive in as little as 1-3 business days for an additional fee.

Yes, absolutely! We can facilitate communication with your healthcare provider when needed. This is particularly helpful for prescription verification, dosage adjustments, or discussing alternative treatment options. Simply provide your doctor's contact information and we'll coordinate the conversation to ensure your medical needs are properly addressed.

Generic medications contain the same active ingredients as their brand-name counterparts and are required to meet the same safety and efficacy standards. While the inactive ingredients and manufacturing processes may differ, generics are bioequivalent and work just as effectively. Many of our generic options are manufactured by the same companies that produce brand-name drugs, ensuring consistent quality and reliability.

We take package integrity very seriously and are committed to resolving any delivery issues promptly. If you receive a damaged package or notice missing items, please contact our customer service team immediately. We'll arrange for a replacement shipment at no additional cost and investigate the issue to prevent future occurrences. Your satisfaction and medication safety are our top priorities.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and various online payment methods for your convenience. Our secure payment processing ensures your financial information is protected. Payment options may vary by region, so please contact our customer service team if you have specific payment preferences or questions about available methods in your area.

Yes, most prescription medications require a valid prescription from a licensed healthcare provider. We accept prescriptions from doctors, nurse practitioners, and other qualified medical professionals. You can upload your prescription during checkout or have your doctor send it directly to us. Some over-the-counter medications and supplements may be available without a prescription.

Once your order is processed, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details. For international orders, tracking may be limited until the package reaches your country's postal system. Our customer service team can provide additional updates if needed.

All medications we dispense are sourced from licensed, regulated pharmacies and manufacturers that meet strict quality standards. While we operate from Canada, our medications are approved by Health Canada and other international regulatory bodies. We ensure all products meet or exceed safety and efficacy standards, and we only work with certified suppliers who maintain proper licensing and quality control measures.

Due to safety regulations, we cannot accept returns of prescription medications once they've been dispensed. However, if you receive the wrong medication, damaged products, or have concerns about your order, please contact us immediately. We'll work with you to resolve any issues, including providing replacements or refunds when appropriate, while ensuring all safety protocols are followed.

We maintain the highest standards of medication safety through strict quality control processes. All medications are stored in temperature-controlled environments, handled by licensed pharmacists, and undergo quality checks before shipping. We only work with certified suppliers and manufacturers who meet international quality standards. Our pharmacy is licensed and regularly inspected to ensure compliance with all safety regulations.

Yes! We offer various discount programs including first-time customer discounts, bulk order savings, and loyalty rewards for returning customers. Sign up for our newsletter to receive exclusive offers and promotional codes. We also provide special pricing for long-term medication needs and offer assistance programs for qualifying customers. Contact our customer service team to learn about current promotions and eligibility requirements.

Our licensed pharmacists are available to answer questions about your medications, potential side effects, drug interactions, and proper usage. You can contact our pharmacy team directly for professional consultation. For serious medical concerns or adverse reactions, we recommend contacting your doctor immediately. We're committed to providing accurate, professional guidance to help you use your medications safely and effectively.